customer service teamRaffles
Our prime business is conducting raffles (small & large) for charities.  Our raffle service is designed so that all the work is done by Communication Direct leaving the charity to concentrate on other fundraising activities.

Communication Direct manages raffles from beginning to end.  We will organise prizes and printing at the start of the raffle, manage data and processing through the raffle and provide reporting and analysis when the raffle is completed.  All funds are banked throughout directly into the charity’s bank account and we will send you daily reports summarising the banking.

Raffle Code of Conduct available here.

Donor Programs

If your goal is to build your donor database, then Communication Direct can help.  CEO, Rick Sillett led fundraising activities at two of Melbourne’s largest charities for over eight years before moving to the “dark” side as his fundraising colleagues refer to it.  As a result, we understand the fundraising programs of charities, their databases and their priorities. 

If you would like more information about our donor programs, call Rick Sillett on 03 8414 5600.


Other Telephone Programs
Communication Direct is also experienced in:

  • Various outbound programs
  • Membership renewal and reactivation
  • Lead generation; and
  • Customer satisfaction surveys

Talk to us also about inbound programs such as customer and promotion support.  Have your own dedicated sales team answering your calls to take all your orders.  Our articulate and experienced call handling agents will inform your customers of any special promotions, take customer details and requirements and accurately process the information using secure electronic order forms, created to fit your exact requirements.

Data Cleansing & Updating
As a licensed agent of Sensis and Australia Post, Communication Direct can effectively and efficiently update your donor/client database, cleanse your database and help you to recontact supporters and customers – cost effectively.

Communication Direct is also an agent of Sensis and through Sensis’ facilities, we can comprehensively update your database washing it against the NCOA, White & Yellow pages, Do Not Call Register and other resources. This service, Data Updater, results in addresses being verified, updated, corrected and phone numbers being verified, corrected and appended.

Communication Direct is also registered with the Australian Communications & Media Authority and can access and wash lists and databases against the Do Not Call Register

List Buying
Many clients rely on Communication Direct to purchase prospect lists on their behalf.  This is a crucial area in the success of direct marketing campaigns.  In fact, it may be the most critical element.

We are very experienced in this area and once briefed on the campaign and targets for the campaign, we will put forward data (list) recommendations for your approval and we will purchase them on your behalf at our discount rate.

PCI Compliance
Communication Direct’s IT systems are PCI compliant ensuring total security of your customer and supporter credit card details.  This is a very important factor in the management of sensitive financial information and is very reassuring to our clients.